STSC Services

Computer network management is growing increasingly more complex and difficult due in part to the unrelenting expansion of today's enterprise networks. New applications such as intranets, priority business applications, multicast-based applications, and multimedia require a network that is capable of supporting traffic level monitoring, self-reconfiguration, multi-point communication, software distribution, security, and of adjusting to changing application requirements through deployment of new services. Policy-based network management (PBNM) is a recent approach to network management that attempts to provide a higher level interface to network management than has been previously available. PBNM hides the low-level mechanisms of network management behind a high level abstraction called policies. Policies are human-readable, simple to express propositions that dictate what actions and behaviors are permitted on a computer network.

The list of risks to your information technology systems is long - and getting longer. But recently, the Department of Defense found that 96 percent of successful IT attacks could have been prevented - if the users had simply followed protocol. Our hands-on consultants are security experts with significant years of experience in protecting some of the nation's most critical and valuable information assets.

Some of our typical hands-on security solutions, include:

• Security Assessments and Audits
  
• FISMA Compliance and Audits
  
• Security Policy Development
  
• Security Awareness Training
  
• Infrastructure Security
  
• Incident Response

A database manager, also referred to as a database administrator, is responsible for working with database management systems software in order to determine the best possible way to organize and to store data. In order to properly perform this duty, a database manager must identify the requirements of the user, create a computer database, and test the modifications made to the database systems. The database manager must also monitor the system in order to guarantee proper performance. To guarantee the proper performance, the database manager needs to understand the platform used to run the database and must be able to add new users to the system. As such, the database manager is often also responsible for designing and implementing system security and other security measures.

• Manage a team of helpdesk analysts and ensure that agreed targets are met and appropriate qualitative standards achieved.
  
• Develop and implement robust processes to ensure that a high quality service is provided to both internal and external customers.
  
• Implement methodologies to improve first call resolution.
  
• Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.
  
• Analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness.
  
• Train helpdesk staff to ensure that support is provided in a consistent manner.
  
• Implement staffing and scheduling models to ensure guaranteed coverage to the business.
  
• Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support.

Server management is a primary responsibility, and a System Administrator would be responsible for installing, maintaining and upgrading servers. They are also responsible for ensuring the servers are backed up, and that the server data is secure from unauthorized access. System administrators will also often perform light programming (usually scripting, which involves writing programs to automate tasks).

A Continuity of Operations Plan will let you how quickly your company can get back to business after a terrorist attack or tornado, fire or flood.